Vivid Designs

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Client Info Hub — FAQs, Guides & Support

Quick links to help you navigate the most commonly asked questions and useful info across our services.

Need Help? You’re in the Right Place.

We’ve gathered answers to common questions about our web and graphic design services.
Browse topics below or search for what you need.

Web Design FAQs
Graphic Design FAQs
Helpful Articles

Web Design FAQs

Have questions about how our website packages work or what’s included? These answers cover the most common concerns from our clients.

How long does a typical website take to complete?

Basic websites (1–5 pages) take 5–10 days. Larger or custom sites take 10–14+ days depending on feedback and how quickly we receive your content.

Can I update the website myself after it’s live?

Yes! We build on WordPress, which is very client-friendly. You’ll receive login access and basic tips on how to manage your site.

Do I need to provide my own text and images?

We can work with your content, or we can assist with writing and sourcing. We also use stock images where needed.

Will my site be mobile-friendly?

Absolutely. Every website we build is fully responsive and optimized for phones and tablets.

Graphic Design FAQs

From logos to business cards and brochures, here’s what you can expect when working with us on your visual identity and print-ready designs.

How many design concepts do I get?

For logos, business cards, and most design items, we offer 1–3 initial concepts with 2–3 revision rounds included.

Will I get the files to print or use digitally?

Yes! We provide high-resolution print-ready PDFs and digital formats like PNG and JPG. Editable source files are also available where applicable.

What’s the difference between print and digital files?

Print files are formatted in CMYK at 300DPI and are ideal for physical printing. Digital files are in RGB and are best for social media or WhatsApp.

Can you refresh my existing designs?

Yes! We can update or clean up existing branding, menus, flyers, or old logo files.

Workflow & Revisions

Understand what happens after you book and how the process flows — from first draft to final delivery.

What happens after I place an order?

We’ll confirm your details, gather any content you have, and begin with the first design or layout concepts. You’ll get to review each stage and provide feedback.

How many revisions do I get?

You get 2–3 revision rounds per item. This is usually more than enough! If you need extra changes after that, we’ll quote a small revision fee.

Can I pause a project and continue later?

Of course! Let us know if you need to take a break. We can resume when you’re ready — no extra fees unless the scope or content changes.

Payments & Delivery

Let’s take the mystery out of billing and final file handovers.

Do I pay upfront?

For smaller projects, we ask for full payment upfront. For larger or ongoing work, we usually split it into 50% to start and 50% on final delivery.

How do I pay?

We accept EFT (bank transfer). You’ll receive detailed invoice with breakdown.

How are final files delivered?

Final files are sent via email, Whatsapp,  Google Drive, or WeTransfer. For website clients, we also provide access to your site and basic instructions.

What if I’m not happy with the design?

We take time to get the brief right and involve you throughout. You’ll have plenty of opportunities to request changes before final approval.

Helpful Articles & Guides

Explore some of our most popular guides and tips to help you prepare, plan, or understand our process better.

Still Have Questions?

We’re always happy to help. If you don’t find what you’re looking for, just reach out.

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