Privacy Policy
Effective: 20 February 2026
Vivid Designs (trading as Vivid Designs) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have. The policy applies to information collected via our website, email correspondence and other direct communications with our business.
Why we collect personal information
We collect personal information to communicate with you, provide services, deliver quotes and invoices, deliver support and to improve our services. Examples include names, email addresses, phone numbers, billing information and any information you supply when requesting a quote or support.
Legal framework
We process personal information in line with the Protection of Personal Information Act (POPIA). This means we only collect personal information that is necessary for a specific purpose, we keep it secure and we do not retain it longer than needed. If you want to read POPIA you can find the Act on the appropriate South African government website.
We take steps to make sure our handling of personal information is reasonable and lawful, and we follow practical guidance for POPIA compliance from recognised data protection sources.
Information we collect
- Contact details: name, email, phone number, business name and address when you give it to us.
- Communications: messages you send us via forms, email or WhatsApp and any files or links you share.
- Transactional data: billing and payment records if you purchase services.
- Technical data: basic site logs such as IP address and browser type, collected automatically for security and analytics.
How we use your information
We use personal information to:
- respond to enquiries and provide quotes
- deliver and support services you purchase
- send invoices and manage billing
- share news or offers where you have agreed to receive them
- improve our website and services through aggregated analytics
Cookies and analytics
We use cookies and similar technologies to make the website work and to understand how visitors use the site. We may also use analytics tools to measure website traffic and performance. If we use Google Analytics or similar tools we will disclose this and how you can opt out in this policy.
Third party services and sharing
We may share information with trusted service providers who help us run the business, for example payment processors, hosting providers, or analytics services. We require those providers to keep your data secure and to use it only to provide the agreed service.
We will not sell your personal information to third parties. We may disclose information if required to do so by law or to protect our legal rights.
Data storage, retention and security
We keep your information only for as long as we need it to provide services or to meet legal and accounting requirements. Storage location depends on our service providers and may include secure servers in South Africa or other countries where our providers operate. We put reasonable technical and organisational controls in place to protect personal information from unauthorised access, loss or misuse.
If we transfer personal information outside South Africa we do so only where there are adequate safeguards or appropriate contractual protections in place in line with applicable laws. For guidance on cross-border transfers and data protection in South Africa see independent legal and regulatory sources.
Children and minors
Our services are aimed at businesses and professionals. We do not knowingly collect personal information from children under 13. If a parent or guardian believes we have collected personal information about a child in error, please contact us and we will remove that information.
Your rights
Under POPIA and general data protection principles you have the right to:
- ask for access to the personal information we hold about you
- request that incorrect or incomplete information is corrected
- request that we delete personal information where it is no longer required for the purpose collected
- object to certain processing where applicable
- request a copy of the personal data you provided to us in a commonly used electronic format
To exercise any of these rights contact us at the address below. You may be asked to verify your identity before we action requests. For more information about POPIA rights and remedies please consult the Information Regulator and related guidance.
How to contact us
If you have questions or want to exercise your data rights please contact:
Vivid Designs
Email: info@vividdesigns.co.za
WhatsApp / Phone: +27 72 157 8661
Changes to this policy
We review our privacy policy periodically. If we make material changes we will publish an updated policy on this page with an updated effective date. We recommend checking this page occasionally so you are aware of any changes.
Complaints
If you believe we have not handled your personal information correctly, please contact us first and we will try to resolve the issue. You also have the right to lodge a complaint with the South African Information Regulator under POPIA. Refer to the Information Regulator website for contact details and complaint procedures.
Last updated: 20 February 2026