Contact Vivid Designs
Tell us about your project, request a proposal, ask for support or start a WhatsApp chat. Whether you need a new website, branding work, content support or technical assistance, we will review your enquiry and guide you through the next steps clearly.
We aim to reply to new project enquiries within one business day. Support requests are handled according to the priority level defined in your hosting or maintenance plan.
CONTACT OPTIONS
Business Hours
Monday to Friday
08:00 to 17:00
Saturday
09:00 to 14:00
Sunday and public holidays
Closed
Our service Area
We are based in Durban, we work remotely with clients across all nine provinces of South Africa and beyond when required.
We use a variety of tools to eliminate geographical limitations and ensure reliable service delivery regardless of your location.
Send a project brief or support request
Complete the form below with as much detail as possible. If preferred, you can use one of the checklists in the section below as a guide to structure your message before submitting.
QUOTE CHECKLISTS
Use the appropriate checklist below as a guide to give your message or email a structured head start.
• Current or desired site URL (if any)
• Number of pages required or product count
• Primary goal of the site (leads, sales, portfolio)
• Required integrations (payments, booking systems, CRM)
• Preferred features or systems
• Brand assets available (logo, colours, fonts)
• Examples of websites you like
• Preferred timeline and budget range
• Type of design needed (logo, brochure, flyer, banner)
• Final text content to be used
• Size or format required (A4, roll-up, label size, etc.)
• Brand assets and colour codes
• Deadline
• Budget range
• Number of products to launch with
• Product data format (CSV or spreadsheet)
• Payment gateways required (PayFast, PayGate, Ozow or others)
• Shipping configuration requirements
• Marketplace or ERP integrations if applicable
• Current hosting provider and plan
• Website platform (WordPress, WooCommerce)
• Backup frequency requirements
• Any existing performance or security issues
• Required level of support
Need technical support?
The clearer your description, the faster we can diagnose and resolve the issue.
When reporting a problem, please include:
- Website URL and a clear description of the issue
- Screenshots showing the error or unexpected behaviour
- What action you were performing when the issue occurred
- Any recent changes made to the site (plugin updates, theme edits, code changes)
- Your preferred contact method for follow-up
Response times:
- Project enquiries: Response within one business day.
- Support requests from maintenance clients: Same business day where possible. Priority incidents attended to faster.
- Non-retainer support: Response within one business day with an estimate and next steps.
Contact page FAQs
We normally reply to project enquiries within one business day. Urgent support should be sent via WhatsApp.
Yes. Send detailed briefs and attachments to info@vividdesigns.co.za and we will respond with structured next steps.
We primarily work remotely across South Africa. On-site meetings in Durban and surrounding areas can be arranged by appointment and may include travel costs.
A clear list of required pages or product counts, integrations needed and examples of styles you prefer. Use the checklists above for guidance.
Yes. Projects require a deposit before commencement. Details are outlined in your proposal.
Yes. Use the form to specify if you are interested in hosting, maintenance or creative retainers.
Ready to get started?
Request a tailored proposal via our form or email or contact us directly via phone / WhatsApp we will outline the right next steps for your business.