Website Hosting & Support Services
Your website should remain secure, fast and stable after launch. Vivid Designs provides managed WordPress hosting and structured maintenance plans designed specifically for business websites and WooCommerce stores.
From secure hosting environments and daily backups to plugin updates and performance checks, our hosting and support services are built to reduce downtime, prevent security risks and keep your website running reliably.
Website Maintenance and Support Plans:
Hosting keeps your site online. Maintenance keeps it secure, updated and working properly. We offer three clear options that are tailorable so you can choose what suits your business needs.
Best for: small brochure websites and basic service sites.
Includes:
- WordPress core updates
- Plugin updates
- Weekly backups
- Security monitoring
- Uptime monitoring
- Up to 30 minutes of small content updates per month
- Email and WhatsApp support during business hours
Starting point:
From R395 per month
Best for: growing businesses that update content regularly or rely on enquiries.
Includes everything in Essential, plus:
- Theme updates
- Backup restoration support if required
- Basic performance checks
- Up to 60 minutes of content updates per month
- Priority response time
- Simple monthly site health summary
Starting point:
From R695 per month
Best for: WooCommerce stores and more complex websites. Online stores change frequently due to orders, stock and pricing. They need closer monitoring.
Includes everything in Business Care, plus:
- Extra monitoring for payment and checkout functionality
- Security hardening for online transactions
- Database clean-up and optimisation
- Up to 90 minutes of content or product updates per month
- Higher priority support response
Pricing:
Quoted based on online stores size and complexity
What our ongoing support covers:
Our support is preventative. The goal is to avoid problems before they affect your business.
- Monitoring for suspicious activity
- Keeping WordPress and plugins updated
- Checking for known vulnerabilities
- Assistance with recovery if something breaks
- Testing updates before they go live where possible
- Restoring from backup if needed
- Checking that your forms and contact pages still work
- Reviewing loading speed basics
- Cleaning up unnecessary database clutter
- Making sure caching tools are working properly
Depending on your plan, this may include:
- Text changes
- Swapping images
- Updating contact details
- Adjusting pricing
- Adding small blog posts or service descriptions
Larger layout changes or new features are quoted separately.
Additional website hosting & support services:
Some of our services may fall outside monthly maintenance and can be quoted separately.
If your site is hacked or crashes and you are not on a maintenance plan, we can:
- Remove malware
- Restore your site from backup
- Resolve hosting conflicts
Quoted per incident depending on severity. Example starting point from R945.
- Layout redesigns
- New feature installation
- WooCommerce expansion
- Payment gateway setup
- Third party integrations
These services are quoted per project scope.
If you need help but are not on a monthly plan:
We can assist from R295 per hour should you not be keen on getting on board with a maintenance plan.
How onboarding with us works:
Billing structures and terms:
- Hosting and maintenance are billed monthly, quarterly or annually.
- Cancellation requires written notice as defined in your agreement.
- Emergency support outside plan scope is quoted before work begins.
- Third party premium plugins or licences are billed separately if required.
- You retain ownership of your website and content.
Frequently Asked Questions:
No. You may keep your current host. For security and predictability we usually recommend moving to our managed hosting plans, especially for WooCommerce sites. If you remain on a third party host we will need sufficient access and an environment that meets our technical baseline.
If you are on a maintenance plan we prioritise recovery. We will attempt a full restore from backup, remove malware and harden security. If you are not on a plan we can still recover but the incident will be quoted and billed separately.
We assist with DNS records and routing but we do not generally host mailboxes. If you need mailbox hosting, we will recommend providers and can configure DNS to work with them.
Yes. WooCommerce sites require closer maintenance due to transaction data, plugin updates and higher hosting resources. We recommend the Advanced Plan for most stores.
Yes. Plans are flexible and can be adjusted as your site grows or your needs change. Upgrades take effect immediately and adjustments are prorated where appropriate.
Standard plan clients: initial response within one business day.
Advanced plan and priority retainer clients: initial response typically within 4 hours for critical incidents.
Standard plan: weekly or daily backups with 30 day retention depending on plan. Advanced plan: daily backups with 30 to 90 day retention configurable.
Keep your website secure and stable
Hosting and maintenance are not optional but essential for business websites. Let us ensure your site remains secure, updated and reliable.